Online Help
 
 
Dependent Eligibility Management System

Employee Login
  • If you do not know your Employee ID, please refer to the letter you received. If you are unable to locate your Employee ID on the letter, please call Secova at 888-XXX-XXXX.
  • If you are unable to login with your Employee ID, please call Secova.
  • If you have any questions or concerns regarding the dependent verification process, please call Secova.


Email Entry
  • If you do not have an e-mail address, or
  • If you would prefer not to use e-mail, please complete the form and
    • Fax it to Secova at 888-XXX-XXXX or
    • Mail it to Secova

      •   Secova Eastern Service Center
        1608 Route 88 Suite 211
        Brick, NJ 08724-9905


Passcode Login
  • If you do not know your Passcode, please refer to the e-mail containing the link to this page.
  • If you cannot locate your Passcode or are being told by the system that your Passcode is invalid, please call Secova at 888-XXX-XXXX.
  • If you have tried to login 3 times and are being told by the system that your Passcode account is now locked out, please try again in 30 minutes.
  • If you have any questions, or need assistance, please call Secova.


Employee Main Menu
  • If you have any questions, or need assistance, please call Secova at 888-XXX-XXXX.
  • The Main Menu contains the following elements:
    1. The “Status” indicator shows your current Verification Status.
    2. The “Action Required” indicator shows the action to be taken in order for you to verify your dependents.
    3. View Cover Letter and Instructions - This link takes you to an online copy of the Cover Letter that you received with your Verification Form.
    4. View Definition of Eligible Dependents - This link takes you to an online copy of the Definition of Eligible Dependents that you received with your Verification Form.
    5. View Frequently Asked Questions - This link takes you to an online copy of the Frequently Asked Questions that you received with your Verification Form


Verification Form
  • If your name, address, or phone number is incorrect, please call Secova at 888-XXX-XXXX.
  • If there is any missing or inaccurate Dependent data, please call Secova.
  • An answer of Yes or No is required for each dependent, as well as the checkbox to indicate that you attest to the answers shown. You will also be required to select the appropriate relation type and/or detail if displayed. If you are unable to complete the form, please call Secova.
  • If you have questions regarding the language on the verification form, please call Secova.
  • If you have any questions regarding the Dependent Verification Process, please call Secova.


Submission Confirmation
  • The Submission Confirmation page allows you to view what you have just filled out on the Verification Form.
  • Once you confirm your information, an Verification Form Confirmation email will be sent to the email address we have on file.
  • If you have entered incorrect information or would like to change an answer, you can click on the Make Corrections button at the bottom of the Documents Required page or call Secova at 888-XXX-XXXX.


Document Submission
  • You are able to upload documentation using our online file upload utility.
  • Once you are done with uploading documentation, please click the submit button to finalize the upload process.
  • After you have submitted the documentation using the file upload utility, you will receive an acknowledgement email sent to the email we have on file.
  • If you have any questions, please call Secova at 888-XXX-XXXX.


Cover Letter
  • This is an online copy of the Cover Letter that you received with your Verification Form.
  • If you have any questions, or need assistance, please call Secova at 888-XXX-XXXX.


Frequently Asked Questions Screen
  • This is an online copy of the Frequently Asked Questions that you received with your Verification Form.
  • If you have any questions, or need assistance, please call Secova at 888-XXX-XXXX.


Admin User Login
  • If you forgot your User Name or password please contact your Administrator.
  • If you are unable to login with your User Name, please contact your Administrator.


Administrator Main Menu
  • The following are the items available
    1. Employee Status Lookup - This link takes you to the "Employee Status Lookup" page, where you can lookup the Verification Details of a particular employee. You can search by name or by EmployeeID.
    2. System Reports - This link takes you to the "Reports Menu" page.
    3. View Cover Letter and Instructions - This link takes you to an online copy of the Cover Letter that your employees received with their Verification Form.
    4. View Definition of Eligible Dependents - This link takes you to an online copy of the Definition of Eligible Dependents that your employees received with their Verification Form.
    5. View Frequently Asked Questions - This link takes you to an online copy of the Frequently Asked Questions that your employees received with their Verification Form.


Employee Status Lookup
  • This page allows you to lookup the Verification Details of a particular employee. You can search by name or by Employee ID.
  • When searching by name, you can search using either a complete name or the first few letters.
  • In the Search results, the Employee ID link will take you to the Employee Verification Details for that particular employee.


Reports
  • The Reports Menu page allows you to navigate to different reports currently available to monitor the progress of the verification process.
  • The following are the reports available
    1. Employee Verification Status Report
    2. Reason For Incomplete Report
    3. Dependent Verification Status Report
    4. Shared Reporting Directory


General
  • The Main Menu button on any page will take you to the Main Menu.
  • The Back button on a page will take you to the most recently visited page.
  • The logout link on a page will log you out from your current session and will take you back to the login screen.


Resources

 

Privacy and Security
© Copyright 2026, Secova
v6.2.6